Cookie Policy

This Cookie Policy explains what cookies and similar technologies we use on Journee’s website, why we use them, and what your choices are regarding them. It should be read together with our Privacy Policy for a fuller understanding of how we treat personal data.

What Are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners. Cookies contain information that is transferred to your device and stored in your web browser’s cookie file. Cookies can be “first-party” (set by our site) or “third-party” (set by other domains/services). They can also be “session cookies” (which expire when you close your browser) or “persistent cookies” (which remain on your device for a set period or until deleted).

In addition to cookies, we may use pixels, web beacons, local storage, and SDKs in our applications – for simplicity, we refer to all of these as “cookies” or “tracking technologies” in this policy.

How We Use Cookies

We use cookies to enhance your experience on our site, to remember your preferences, to authenticate you, to keep our site secure, and to collect usage information to continuously improve our services. Some cookies are essential for our site to function; others are optional and help us with analytics and advertising.

Specifically, Journee uses cookies for the following purposes:

1. Strictly Necessary Cookies: These are essential for the operation of our website and services. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart, or make use of e-billing services. Without these cookies, certain features like account login or checkout would not work properly. We do not need your consent to place these essential cookies, as they are necessary for delivering the service you requested.
   • Authentication Cookies: When you log in to your account, we set a cookie (or use an HTML Web Storage token) to keep you logged in as you navigate between pages. It stores a session ID or token, not your password. It’s a session or short-lived persistent cookie. Without it, you’d have to re-login on every page.
   • Preferences Cookies: We might use cookies to remember your preferences, such as your chosen country, language, or currency, so that you don’t have to re-select them on each visit. While not strictly “essential” in a technical sense, these greatly enhance usability. An example might be a cookie that remembers that you closed a welcome banner or set your cookie consent choices. Another example: if you add items to your cart and leave, a cookie might save the cart so it’s still there when you return (so you don’t lose your progress).
   • Security Cookies: We use certain cookies to help protect our site and your account. For instance, if we implement reCAPTCHA on a form, Google may set a cookie to perform risk analysis (this helps distinguish bots from humans). We may also have cookies to prevent Cross-Site Request Forgery (CSRF) attacks (these ensure that when you submit a form, it actually came from our site and not a malicious script). These kinds of cookies contain random tokens. They don’t identify you, but they are critical for security.
2. Analytics and Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website. They help us understand which pages are popular or how users interact with the site, so we can improve functionality and design. For example, we may use cookies to see if users have difficulty at a certain step of checkout and then fix that step. The data collected is usually aggregated and anonymous. However, it may be associated with a unique identifier for the sake of recognizing that the same user came back (e.g., Google Analytics gives your browser an ID so it can tell a returning visitor vs a new one). We consider these cookies non-essential, so we will ask your consent before using them (in jurisdictions where required).
   • Google Analytics (GA): We use Google Analytics to collect information on site usage. Google sets cookies like _ga, _gid, and others which can persist for 1 day to up to 2 years. These cookies enable Google to determine that two hits belong to the same user across browsing sessions. The information collected (such as pages visited, time spent, browser, etc.) is transmitted to Google’s servers (which may be in the US). We have configured Google Analytics to anonymize IP addresses (it masks the last octet of your IP to protect privacy). Google Analytics data helps us gauge the effectiveness of our content and marketing, and to spot trends. Google may also set a cookie _gat to throttle request rate if our site is very busy.
   • PostHog: We also use PostHog, which is a product analytics tool. Depending on our configuration, PostHog may set a cookie like ph_phpsession or use local storage to track events. It helps us understand user interactions in more detail (like click heatmaps or funnel drop-offs). We have an option to run PostHog in “cookie-less” mode (storing data only in memory for that session), and we strive to minimize its intrusiveness. Any cookies from PostHog would similarly be for distinguishing users and sessions. We treat these analytics similar to GA – only with consent.
   • Other Performance Tools: If we run A/B tests or similar (for example, showing two different versions of a page to measure which performs better), we may use a cookie to remember which version you saw so you get a consistent experience. This also falls under performance category.
3. Advertising and Targeting Cookies: Journee uses advertising cookies to track the effectiveness of our advertisements and to provide you with relevant ads on other platforms (i.e., retargeting). These cookies record your visit to our site, pages visited, and links followed, and may also track your behavior across other sites. We (and third-party networks) use this information to make our advertising more relevant to your interests. For instance, if you visited our site and browsed our product but didn’t purchase, you might later see an ad on Facebook reminding you of Journee. These cookies also limit the number of times you see an ad and help measure the ad campaign’s performance. We only set these cookies with your consent, as they are not essential.
   • Meta (Facebook) Pixel: This is a piece of code on our site that sets cookies like *_fbp and connects to Facebook. It helps us understand when you’ve taken an action on our site after seeing our Facebook/Instagram ad. It can also help us build custom audiences (like a list of people who visited our site) to target similar users on Facebook. Data collected includes a unique ID, your IP, browser info, and event details (like “Add to Cart” or “Purchase” along with order value). Facebook may also use a cookie to identify you (if you’re logged in to Facebook on the same browser) so that they know that user ID did X on our site. With that, they can, for example, attribute a conversion to an ad or include you in a retargeting list. We do not see your Facebook identity – we just see aggregate results. Facebook retains this data as per their privacy policy. You can opt out by disabling marketing cookies or via your Facebook account ad settings.
   • Google Ads & YouTube: Google Ads cookies (like _gcl_au) may be used to measure interactions with our ads on the Google network (search ads, YouTube ads, display ads). If you click a Google ad and then visit our site, Google’s cookie helps us know that. Google’s conversion cookie might be called __gcl etc. Additionally, if we embed YouTube videos or use YouTube for ads, Google might set cookies to track video views or ad interactions. Google uses this data also to show retargeting ads on its network. Users can opt out via Google’s Ad Settings and by refusing these cookies.
   • TikTok Pixel: If we advertise on TikTok, we may use the TikTok Pixel which functions similarly – tracking conversions and building custom audiences. It sets cookies and uses device fingerprinting to match site events to TikTok users.
   • Other Social/Ad Platforms: We have integrations for Pinterest, LinkedIn, Twitter (X), Snapchat, etc. Each of these platforms has its own pixel or tag. For example, Pinterest Tag might use cookies to see if a Pinner took action on our site after seeing our Pin. LinkedIn Insight Tag sets a cookie li_sugr or uses LinkedIn cookies to track conversions and audience. Twitter’s pixel might set a cookie twq or leverage existing Twitter cookies for logged-in users to note a conversion. Snapchat Pixel similarly can track when our site visitors also are Snapchat users who saw our ad. All these are only activated if you allow marketing cookies. They collect similar types of data: pseudonymous identifiers, page URL, event type, sometimes hashed email if we use advanced matching. We make sure to disclose and get consent for these as required. Each platform is responsible for the further handling of the data for ad targeting on their end (subject to their privacy policies). You can usually opt out of personalized ads on each platform (e.g., via your Snapchat or Twitter privacy settings) in addition to our site controls.
   • customer.io Web Tracking: Our email provider customer.io can also set a cookie if we use their web tracking features. This would link your activity on our site with your email profile if you click through an email we sent. It helps us see, for example, if email recipients actually browsed or bought something after an email. The cookie might be _kuid_ storing an ID. Again, only if you consent. If you unsubscribe or don’t want this, avoid clicking tracking links or clear cookies. But we mention it for transparency.
4. Functional Cookies (Potentially): These are not heavily used by us currently beyond preference cookies. But if we implement additional features that require storing data on your device (like if we had a live chat support widget, it might use a cookie to remember your chat session), we would consider those functional. They help with specific features. We will treat these similar to necessary cookies if they are required for a feature you choose to use (like live chat). If purely optional, we might ask consent.

In summary, some cookies we use ourselves, and some are set by third parties delivering services on our behalf. Third-party cookies are often for analytics or advertising, as described.

Third-party cookies names and lifespans can change as those providers update their tech, but we will update this policy periodically to reflect major changes. Also note that some of these will only load if you permit them. If you never consent to marketing cookies, you might not see any of the ad platform cookies on your browser from our site.

Your Choices and Controls

Consent Banner: On your first visit to our site (and periodically or after certain updates), we will present you with a cookie consent banner. This banner allows you to accept all cookies or customize your preferences (e.g., accept only certain categories like analytics but not marketing). Our banner complies with UK and EU requirements for obtaining consent for non-essential cookies.

If you choose to “Accept All,” you are giving us permission to use all cookies described. If you choose to “Reject All” or only allow certain types, we will honor that. Essential cookies will still be set as they are needed for site function (we cannot turn those off in our system, but you can block them in your browser though it may break functionality). You can usually also find a link to “Cookie Settings” on our site (likely in the footer or within this policy page) to adjust preferences anytime.

Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all or some cookies, or to prompt you before accepting. You can also delete cookies that have already been set. For instance, in Chrome, you can go to Settings > Privacy and Security > Cookies and other site data; in Safari, Preferences > Privacy; in Firefox, Options > Privacy & Security, etc. You can typically remove specific cookies or all cookies. Note that if you block all cookies (especially if you disable even essential cookies), our site may not function fully. For example, you won’t be able to log in or add items to the cart, as those rely on cookies. So we recommend allowing essential cookies at minimum.

Do Not Track: Some browsers have “Do Not Track” (DNT) features that send a signal to websites that you do not want to be tracked. Our site currently does not respond to DNT signals in a uniform way, in part because there is no consensus on how to interpret them. Instead, we rely on our cookie consent tool to manage tracking. However, we will treat a lack of consent as a no-tracking preference regardless. If you have DNT enabled, it’s still best to opt out via our banner to ensure no third-party tags load.

Opt-Out Mechanisms: Beyond our site’s controls, you can opt-out of certain third-party cookies by directly using tools provided by those third parties or industry groups:

• Google Analytics: You can install the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) to prevent GA from collecting data on any sites, including ours (this works by instructing GA scripts not to send info).
• Google Ads: Use Google’s Ads Settings (https://adssettings.google.com) to control personalized ads on Google’s network, and see http://optout.aboutads.info for a broader Digital Advertising Alliance opt-out, and http://optout.networkadvertising.org for Network Advertising Initiative members.
• Facebook/Meta: You can opt out of Facebook’s tracking by adjusting ad preferences in your Facebook profile (https://www.facebook.com/adpreferences/ad_settings) and also using tools like http://www.youronlinechoices.com (for EU users) which let you opt-out of multiple ad networks.
• TikTok: Adjust settings in the TikTok app under Privacy > Personalization and data (you can disable ad personalization). On web, TikTok might support the DAA’s WebChoices tool as well.
• Pinterest: In your Pinterest account settings under Privacy & Data, you can turn off “Use sites you visit to improve which recommendations and ads you see”.
• LinkedIn: In your LinkedIn settings under Data Privacy > Advertising, you can opt out of targeted advertising and data collection.
• Twitter: In Twitter’s settings under Privacy and Safety > Ads Preferences, you can uncheck “Personalized ads” and similar.
• Snapchat: In the Snapchat app settings, see Ads > Ad Preferences, and disable what you want (like Audience-Based and Activity-Based ads).

Please note that opting out via these means usually relies on cookies too (to remember your opt-out choice). If you clear your cookies, the opt-out may be lost, so you might need to opt out again. A better method is to manage via our site where possible, and then also the above for extra assurance.

Email Tracking: As mentioned, we may use tiny invisible images (web beacons) in emails to know if an email was opened or if you clicked a link. This helps us gauge interest and refine our emails. If you don’t wish to be tracked in that way, you can disable automatic loading of images in your email client (most have this option) – you’d then click “display images” manually, which will also trigger the tracking but at least it’s in your control. Or you can simply unsubscribe from marketing emails if you don’t want any tracking from emails.

Third-Party Privacy Policies

Third-party providers that set cookies on our site have their own privacy policies. We encourage you to read those policies to understand what they do with the information they collect. Some key ones:

• Google (Analytics and Ads): See Google’s Privacy & Terms site for “How Google uses cookies” and specifically Google Analytics privacy. Google also adheres to the EU-US Data Privacy Framework for data transfers.
• Facebook (Meta): Facebook’s Data Policy covers their use of data from the Facebook Pixel. They may combine data collected via pixel with data you provided to Facebook to optimize ads.
• TikTok: TikTok’s Privacy Policy (especially the section for Website Visitors or Advertisers) explains how they use pixel data.
• Pinterest: Pinterest’s Privacy Policy similarly covers conversion tracking.
• LinkedIn: LinkedIn’s Cookie Policy details the Insight Tag.
• Twitter: Twitter’s Privacy Policy and specific info on Twitter for Websites covers the pixel usage.
• Snapchat: Snap’s Privacy Policy has a section on advertisers and cookies.
• customer.io: customer.io's policy covers on-site tracking and their use of cookies in emails or website integration.
• Supabase: Not for cookies, but if they set any technical cookies for auth, those would be covered under their privacy practices (generally Supabase doesn’t track users for their own purposes on our site; any cookie is purely for our functionality).
• PostHog: PostHog’s handbook on privacy explains how data is handled and how you can self-host to avoid third-party issues (we either self-host or use their EU cloud). They also allow a cookieless mode which we might use.

If any other third-party cookies appear (say, we embed a widget from someone), we will update accordingly and list it.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example if we add new cookies or change the ones we use, or to align with legal requirements. The “Last Updated” date at the top will indicate when it was last revised. We will also re-present our cookie consent banner if significant changes occur in our cookie usage that require fresh consent. We encourage you to review this policy periodically.

If you have any questions about our use of cookies or other tracking technologies, feel free to contact us at privacy@journee.club or hello@journee.club.

By using the Journee website and clicking the appropriate level of consent, you agree to the use of cookies as described in this policy, unless you opt out through the mechanisms described.

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