Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Journee (operated by Letter Journey Limited, Company No. 16309877). By accessing our website (journee.club) or using our services (including purchasing our personalized story letters and participating in our interactive story experiences), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our site or services. We are committed to providing a safe, enjoyable experience and maintaining compliance with all applicable laws. These Terms detail your rights and obligations; please read them carefully before placing an order. If you have any questions, contact us at hello@journee.club.

• Company Information: Letter Journey Limited (trading as Journee) is a company registered in England and Wales, with a registered address at 61 Wilmot Road, London E10 5LT, United Kingdom.
• Contact: You can contact us via email at hello@journee.club for any inquiries about these Terms or our services.

By using our site and services, you confirm that you are at least 18 years old or, if under 18, that you are using the service under the supervision and with the consent of a parent or legal guardian. Our products and services are generally intended to be purchased and managed by adults (parents/guardians) on behalf of children. We do not permit children under 13 to independently create accounts or provide personal data without verified parental consent (see Privacy Policy below for more on children’s data).

2. Description of Services

Journee provides personalized story letters for children, which are custom-made based on information you provide (such as a child’s name and other details) to create a unique story experience. Our service may include physical letters delivered to your provided address, as well as an interactive digital experience (for example, two-way story interactions via WhatsApp or similar messaging platforms, facilitated through third-party providers). We aim to deliver an amazing experience and incredible story for your child while using only the minimum data required to personalize the story. We take data privacy and safety very seriously – especially given that our stories may include information about children and other family or friends that you provide. We aim to collect only the personal data needed to deliver our service, and we take measures to ensure that any third-party involvement is kept secure and limited to what’s required to run the service. (For more details on how we protect your data, see our Privacy Policy.)

3. Account Creation and Security

When you make a purchase, an account is created for you. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Please use a strong password and do not share it. Notify us immediately at hello@journee.club if you suspect any unauthorized use of your account. Only parents or legal guardians (or adults acting with permission of a child’s parent/guardian, such as a relative purchasing a gift) should create accounts and provide information on our platform. You agree that any personal data about a child or third party that you provide to us is done with proper authority and consent – for example, if you (as an aunt/uncle or family friend) purchase a Journee story for a child, you confirm that you have permission from the child’s parent or guardian to provide the child’s information to us. We reserve the right to suspend or terminate accounts that we believe are not compliant with these requirements or where fraudulent or unauthorized activity is detected.

4. User Conduct and Content Guidelines

You agree to use our site and services only for their intended purpose and in compliance with all applicable laws and these Terms. In particular:

• Prohibited Uses: You must not use the site or service in any unlawful, harmful, or abusive manner. This includes (but is not limited to) refraining from submitting any content or information in your story personalization that is defamatory, obscene, indecent, hateful, offensive, or that infringes on any third-party rights (such as intellectual property or privacy rights). You must not attempt to exploit the service to create inappropriate or harmful content. We employ filters and content guidelines to prevent inappropriate data from being used in our stories, and we may contact you if we detect any issues with the content you provided.
• Content Review: By placing an order and providing personalization details (the "Content"), you acknowledge that we may review your provided Content to ensure it meets our guidelines and these Terms. We reserve the right to refuse or cancel an order if, in our discretion, the Content is inappropriate, offensive, or otherwise in breach of these Terms and our content standards. If we refuse an order on this basis, we will inform you and provide a refund for any amounts paid (unless the refusal is due to fraudulent or illegal content/activity, in which case we may report such activity to law enforcement as appropriate).
• Children’s Participation: Our interactive story experience (such as via WhatsApp messaging) is designed for fun engagement. If you allow your child to participate in the messaging or interactive portions of the story, you are responsible for supervising the interaction. Children should be guided to not share sensitive personal information during the interaction. Our AI-driven characters are designed not to ask for personal details beyond the story context. If at any time you or your child encounter any content or behavior in the interactive experience that raises concerns, please contact us immediately. We strive to make the content child-appropriate and safe, but we also encourage parental oversight.
• No Misuse of Services: You must not misuse our platforms by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our systems or data, or disrupt the service for other users. Any such attempts may result in termination of your access and could be reported to appropriate authorities.

5. Orders and Formation of Contract

Placing an Order: To purchase a personalized story letter (or subscribe to a letter series), follow the instructions on our website to submit an order. You will need to provide certain information, including the child’s name and relevant details for the story, the delivery address, and payment details. Please review your order carefully before submission. Once you submit an order and payment is processed, we will send you an Order Confirmation via email. This Order Confirmation indicates our acceptance of your order, at which point a binding contract is formed between you (the "Buyer") and Journee (Letter Journey Limited). If you notice any error in the Order Confirmation, you must contact us as soon as possible to correct it.

We reserve the right to reject any order before sending an Order Confirmation, for example, if the personalization content violates our guidelines or if the product is unavailable. If we reject your order, we will refund any payment received. All orders are subject to availability of our products and services. If unforeseen circumstances prevent us from fulfilling an order (such as a production issue), we will notify you and refund or offer an alternative solution.

Personalized Content: Please note that our products are highly customized. The story content is generated uniquely based on the information you provide. We endeavor to accurately reflect the information (e.g., name spelling, characteristics) you input. However, you are responsible for ensuring that all details provided (child’s name, etc.) are correct and free of typos or errors. We cannot be responsible for errors in the final story that were present in the data you submitted (for example, if you accidentally misspell a name). We do employ measures to catch obvious inappropriate content, but we do not correct spelling or factual errors in personalization input by default, so please double-check your entries.

Age and Consent: By placing an order, you confirm that you are legally capable of entering into a binding contract, and that you are either the parent/legal guardian of the child recipient or have obtained consent from the parent/legal guardian to provide the child’s personal details to us for the purpose of creating the story. If we discover that personal data of a child under 13 has been provided to us without parental consent, we will delete such data and cancel the order as necessary.

6. Prices, Payment, and Subscriptions

Pricing: All prices for our products and subscriptions are displayed on our website and are in the currency indicated (e.g., GBP for UK, EUR for Europe, USD for US, as applicable). Prices include any applicable VAT/sales tax for orders shipped within the UK or EU, unless otherwise stated. For orders delivered outside the UK/EU, additional taxes or import duties may apply when the package reaches the destination country – these would be your responsibility as the importer, and are not included in our prices. We are not responsible for any customs delays or charges; please check with your local customs office if you need information on potential import fees.

We reserve the right to change our prices at any time. However, once you place an order, the price you paid will not change for that order. If a pricing error is discovered (for example, if a product was mistakenly listed at an incorrect price), we will contact you with the correct price and you may choose to proceed or cancel the order. If we cannot contact you, we may have to cancel the order and issue a refund (this would be an exceptional scenario, as we strive to avoid any such discrepancies).

Payment Method: We use Stripe as our payment gateway for processing payments (including credit/debit card transactions and subscriptions). This means when you enter your payment details at checkout, those details are transmitted directly to Stripe – we do not receive or store your full card information on our servers. Stripe will process your payment securely in compliance with PCI-DSS standards. By placing an order, you authorize us (and Stripe, on our behalf) to charge the specified payment method for the total amount of your order (including any applicable shipping fees and taxes). You may be required to agree to Stripe’s terms or complete additional verification (such as 3D Secure authentication) during the checkout process. Important: We do not accept liability for any issues arising from the use of third-party payment processors like Stripe. This means that while we chose a reputable provider and will support you in resolving payment issues, any security breach or mishandling of data by the payment provider is outside of our control and responsibility (see Privacy Policy for more on how Stripe handles data).

Subscriptions: Journee may offer subscription plans (for example, a monthly subscription where your child receives a new story letter each month, or an interactive story experience that unfolds over time). If you enroll in a subscription, the following terms apply:

• Your subscription will auto-renew at the interval specified (e.g., monthly or annually) until you cancel. The payment method you provided will be charged automatically at the start of each new subscription period.
• We will inform you of the subscription billing schedule and price during sign-up. If pricing changes in the future, we will notify you in advance (with the option to cancel before the new price takes effect).
• Cancellation: You may cancel your subscription at any time by logging into your account and following the cancellation instructions, or by contacting us at hello@journee.club. If you cancel, your subscription will not renew after the current paid period ends. We do not generally provide refunds for partial periods that have already been billed; however, you will continue to receive the service for the remainder of the period you’ve paid for. For example, if you cancel mid-month, you will continue to receive that month’s content but will not be charged for the next month.
• Free Trials/Promotions: If we offer a free trial or discounted introductory period, we will clearly communicate the terms. Unless you cancel before the trial ends, the subscription will begin and the payment method will be charged the normal rate thereafter. You are responsible for keeping track of the trial expiration if you do not wish to continue.

We reserve the right to terminate or refuse a subscription if payments are not successfully processed (e.g., your card is declined or expires and you do not update it) or if you violate these Terms.

7. Delivery of Physical Products

Territory: We currently ship our physical story letters to addresses in the UK, across Europe, and the United States. During checkout, you will be able to select or enter eligible delivery destinations. If your country is not listed or available, unfortunately we cannot deliver there at this time.

Shipping & Timing: We strive to fulfill and dispatch your personalized letter promptly. Estimated delivery times will be provided in your Order Confirmation or on our FAQ page. Note that these are estimates – actual delivery times may vary due to postal service delays, especially for international shipments, or peak holiday seasons. While we will make reasonable efforts to deliver within the estimated timeframe, we do not guarantee delivery by a specific date and are not liable for delays beyond our reasonable control (for example, delays caused by postal strikes, customs processing, force majeure events, etc.).

Multiple Shipments: If you ordered multiple letters/products (e.g., a bundle or multiple children’s letters), we may ship them separately or in installments, especially if they are ready at different times. We will indicate in the Order Confirmation if this is the case. Each shipment will constitute a separate delivery; a delay in one will not entitle cancellation of the others.

Delivery Method: Unless otherwise specified or offered (such as an express courier option), letters are typically sent via standard postal mail (e.g., First Class mail or international airmail). There is no signature required for our regular letter deliveries in most cases. The letter will be addressed to the child (or the name you provided) at the delivery address. Please ensure the address provided is accurate and complete. We are not responsible for non-delivery due to address errors provided by the customer. If a package is returned to us due to an incorrect address or if it was unclaimed, we will contact you for an updated address and may charge a re-delivery fee to resend it (we’ll let you know the cost, which will typically be the standard shipping fee for your region).

Risk and Title: Ownership of the physical letter (and risk of loss or damage) passes to you upon delivery of the item to the address you provided. If the item is delivered and left in a safe place (or with a household member) as per postal service practice, it will be considered delivered. If you have concerns about mail theft or misdelivery in your area, please let us know – we can consider requiring signature on delivery for your order (additional fees may apply). Until full payment is received and cleared, we retain ownership of the products; if payment is reversed or charged back, we may seek return of the product or payment.

International Deliveries: For shipments outside of the UK, please be aware that your order may be subject to import taxes, customs duties, or fees imposed by the destination country. These charges (if any) are typically collected by the delivering postal service or courier and are your responsibility to pay. We have no control over these charges and cannot predict their amount. We also are not liable for any delays caused by customs clearance. If you are unsure, you may wish to check with your country’s customs authority about import of printed children’s letters/books. Typically, small gifts and letters may pass without significant fees, but this can vary.

8. Digital (WhatsApp/Twilio) Service Terms

As part of Journee’s unique offering, we may provide a digital interactive storytelling experience via a messaging service (such as WhatsApp, facilitated by our partner Twilio or a similar platform). These terms apply to that service:

• Opt-In: This service is optional and may require you to opt-in or provide a phone number capable of receiving WhatsApp or SMS messages. By opting in and providing a phone number, you consent to receiving automated messages as part of the story for you or your child. Standard messaging/data rates from your carrier may apply if using SMS. We recommend using WhatsApp where possible (requires internet/data).
• Nature of Messages: The messages you receive are part of the story narrative, often responding to the participant’s choices or prompting engagement. They are generated by our systems (including AI-driven story characters) in a controlled manner. We have designed and fine-tuned our interactive system to be child-friendly and safe. Nevertheless, we require that a parent/guardian oversee any chat interaction if the child is the one reading or responding.
• Two-Way Interaction: In many cases, your child (or you, acting as the child) can send messages to the story’s character (for example, choosing an option or answering a question in the story). These user-sent messages will be processed by our system to determine the story’s progression. Content Rules: Just like with story input during ordering, when sending messages in the interactive story, you must not send content that is inappropriate, abusive, or violates laws. The interactive system is not a general chat; it is limited to story-related prompts. Do not attempt to exploit or trick the system into inappropriate topics. If our system detects inappropriate language or content in a message, it may respond with a warning or simply not understand. We reserve the right to terminate the interactive chat if a user sends content that seriously violates our rules or could harm the integrity of the service.
• Privacy in Chat: Please do not share personal data (like full names, addresses, contact info, or sensitive information) in the chat messages. Our story characters are designed not to ask for such information. Any information you do nonetheless send in the chat will be treated in accordance with our Privacy Policy (e.g., stored securely and not used beyond providing the service). For more details on data handling in the interactive service, see the Privacy Policy section on “Data We Collect” and “How We Use Data”.
• Service Limitations: The messaging story service depends on third-party platforms (e.g., WhatsApp, Twilio). There may be times when those services experience outages or delays that affect our story delivery. We are not liable for interruptions or failures in message delivery that are due to the third-party platform or internet connectivity issues. We will do our best to ensure continuity of the story (for instance, if a message is missed, the system might retry or catch the participant up later). If you encounter technical issues, please reach out to us for support.
• Opt-Out: You or your child can stop the interactive messages at any time by sending a clear stop request (for example, messaging “STOP”) or by contacting us to disable the feature. If you send a “STOP” command via WhatsApp/SMS, our system will cease messaging that number. Note that opting out of messages will not cancel any physical letter subscription; it only stops the digital interaction portion. You can contact us to reactivate the chat if you opt out accidentally.

We are excited about this innovative two-way story format and trust that you will find it enriching. By participating, you agree to use it responsibly and understand that it’s an extension of the story experience. All disclaimers and liability limits in these Terms apply equally to the digital interactive service.

9. Returns, Cancellations, and Refunds

Personalized Product Policy: Because our story letters are custom-made to your specifications, once an order is in production we cannot accept returns or cancellations except in the limited circumstances described below. Under UK and EU consumer law, the usual “cooling-off” cancellation right for distance sales does not apply to goods made to a consumer’s specification or that are clearly personalized (which includes our products). By placing an order, you acknowledge that we begin the creation process quickly and that you do not have a general right to cancel for a refund once we have started processing your personalized content. That said, we want you to be delighted with Journee, so please read on for how we handle specific issues:

• Cancellations Before Production: If you change your mind immediately after ordering, contact us as soon as possible. If we have not started processing your story (e.g., generating or printing it) we may, at our discretion, allow a cancellation and issue a refund. Given our automated process, this window may be very short, so prompt contact is essential.
• Non-Delivery / Lost Orders: If you do not receive your physical letter within a reasonable time frame (we generally consider an item “lost” if not delivered within 40 days of order for international, or 20 days for domestic, but please check our FAQ for current guidance), you must notify us. Once notified, we will investigate and re-send the letter if possible. If we are unable to deliver the product (for example, due to repeated postal issues), you may cancel the order and receive a full refund (including any paid shipping fees). We may ask you to confirm the address or provide an alternate address before re-sending.
• Damaged or Defective Products: If the physical letter or package arrives damaged or with a printing defect that materially affects the story, please contact us at hello@journee.club with a description of the issue (and photos if possible). We will provide a replacement at no cost or, if a replacement is not feasible, offer a refund. Minor imperfections that do not affect the readability or enjoyment of the story (such as slight bending of a paper corner in transit) will generally not qualify as “defective”, but we’ll assess issues on a case-by-case basis. We want your child to have a magical experience, so we will work to make it right. We may request that you return the defective item to us or dispose of it securely, depending on the situation (we will cover any reasonable return postage if we ask for a return).
• Faulty Digital Service: If there is a significant technical issue with the digital interactive story (e.g., you paid for it but it never functioned at all), let us know and we will troubleshoot or, if the problem cannot be resolved, consider a partial refund for that portion of the service. Minor glitches or delays in messaging that do not prevent you from eventually receiving the story would not typically merit a refund, but again, we will be reasonable.
• Subscription Cancellation: As described earlier, you can cancel a subscription going forward. Canceling a subscription stops future billing and deliveries, but does not retroactively refund past deliveries. If you believe you were billed in error (e.g., you canceled but still got charged), contact us for correction.
• Returns: Physical returns of the letters are usually not necessary or useful (since they’re personalized for your child). If you received a letter that you did not order or a duplicate, please contact us – do not just throw it away (the story might contain personal data like the child’s name). We may ask you to destroy it or return it for security, and we’ll arrange that.

In any case of cancellation or refund, our liability is limited to the amount you paid for the product/service in question. This section does not affect your statutory rights. For example, if a product is faulty, you may have rights under consumer law even beyond our policies, and those rights are not excluded. We aim to exceed the minimum standards and keep our customers happy.

10. Intellectual Property Rights

All intellectual property rights in our website and services, and all content provided by us (except the personal details you supply for personalization), are owned by Letter Journey Limited or our licensors. This includes our brand name “Journee”, logos, the story templates, illustrations, website text, images, software code, and any creative materials we provide. These are protected by copyright, trademark, and other intellectual property laws.

When you purchase a personalized story, we grant you a personal, non-commercial license to use and enjoy the story content for its intended purpose – i.e., as a personal keepsake and for reading with your child. You may not reproduce, distribute, publish, or publicly display any part of the story content or our other materials for commercial purposes without our explicit permission. For example, you should not scan and upload the entire letter’s content online or print multiple copies for sale. However, sharing small excerpts or photos for personal, non-commercial purposes (like a social media post about your child enjoying the letter) is perfectly fine – we love when customers share their joy, just ensure it’s in a reasonable manner that doesn’t infringe on our core content value. If you’re unsure about what’s allowed, feel free to ask us.

You retain ownership of any personal content you provided to us (such as the specific facts or unique creative inputs you may have given). By providing such content (like a child’s first name, likes, etc.) to us for the purpose of personalization, you grant us a license to use that content to create the story and for related purposes of providing the service. We assure you that we use such personal content only for your story (and related service uses like generating the WhatsApp story) and not to create products for others without your consent.

Prohibition on Copying Site Content: You must not copy or scrape our website content, design, or any text or images from our site for use elsewhere. You also must not misuse our intellectual property in any way, such as using our name or logo without permission in a manner that confuses others or implies endorsement.

If you believe our service or user-generated content on our site infringes your intellectual property rights, please notify us immediately with details, and we will address the concern promptly.

11. Third-Party Services and Links

Our site and services may include links to third-party websites or integrate third-party services, such as:

• Payment processing by Stripe
• Messaging by Twilio (for WhatsApp/SMS interactivity)
• Analytics by Google Analytics and PostHog
• Email communications via customer.io
• Advertising and social media integrations (e.g., Facebook/Meta Pixel, TikTok Pixel, Google Ads conversion tracking, Pinterest Tag, Twitter (X) Pixel, Snapchat Pixel, LinkedIn Insight Tag, YouTube integrations)
• Google reCAPTCHA (to protect forms on our site from spam and abuse – reCAPTCHA is used, and Google’s Privacy Policy and Terms of Service apply to that component)

These services are provided by companies outside of Journee’s control and have their own terms and privacy policies. For example, by using our site, the reCAPTCHA integration may apply (to combat bots) which is covered by Google’s terms. When you make a payment, you are subject to Stripe’s terms of service as well. We encourage you to review the privacy policies of these providers (we list our key third-party tools in our Privacy Policy below).

We are not responsible for the content, accuracy, or practices of third-party websites or services that we link to or that are used in delivering our service, except of course for our arrangements to use those tools to support our site (as described to you). Use of any third-party sites is at your own risk. However, if you have any issue arising from a third-party integration as used on our site (for instance, a problem with payment processing or a concern about data in analytics), do let us know and we will do our best to assist or clarify.

12. Disclaimer of Warranties

We provide our site and services “as is” and “as available” to the maximum extent permitted by law. While we endeavor to ensure that our website information is accurate, up-to-date, and error-free, and that our story content is of high quality, we do not warrant that the site or service will meet all of your expectations or that it will be uninterrupted or error-free. For example, we do not guarantee that the story content (especially content influenced by user input or by automated generation) will be entirely free of minor errors or perfectly suited to every child’s sensitivities. We make reasonable efforts to filter out inappropriate content and design age-appropriate stories, but each child is unique and what is “appropriate” can vary – we welcome feedback to improve, but cannot promise perfection.

To the fullest extent allowed by applicable law, we disclaim all warranties (express or implied) including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Specifically, we make no representation or warranty that the Journee service will always be available at any particular time or location, or that it will be secure or free of defects, or that any defects will be corrected immediately. However, we do commit to protecting your data and providing a safe environment as described in our Privacy Policy, and to addressing issues that arise as described in these Terms.

Any material or content obtained through our site (including the story outputs, letters, or digital content) is obtained at your own discretion and risk. You are solely responsible for your reliance on the site and service. We do not guarantee that the colors or designs of any product as seen on your screen will exactly match the physical product (some variation in print colors can occur).

13. Limitation of Liability

Extent of Liability: To the maximum extent permitted by law, Letter Journey Limited (Journee), including our directors, officers, employees, agents, contractors, and partners, will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of (or inability to use) our site or services. This includes, without limitation, any loss of profits, loss of data, loss of goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising from or related to the service or these Terms exceed the amount you paid to us for the product or service in question. For example, if your claim is about a defective letter, our liability is capped at the price you paid for that letter (and perhaps shipping). We would either resend the letter or refund that amount – that is the full extent of our obligation. We would not be liable for any additional losses you claim (like if you say the child was disappointed and you had to buy something else – we understand the sentiment, but we can’t assume liability for those kinds of indirect outcomes).

Specific Risks: Without limiting the above, we specifically are not liable for:

• Any delays in delivery of letters or messages, where we have dispatched or sent them in accordance with our obligations. (We have no control over postal services or internet providers once the item or message leaves our systems.)
• Any content in the story that you or others may interpret as offensive or inappropriate that arose from incorrect or misleading information you provided. (For example, if you input a phrase that has double meanings or a custom detail that inadvertently leads to an awkward situation in the story, that is not something we could have predicted—though we’ll certainly take feedback to adjust our system for the future.)
• The actions of third-party service providers we use (like Stripe, Twilio, analytics or ad networks) beyond the scope of the agreements we have with them. We carefully select reputable partners, but if, for instance, one of these services suffers a data breach or service outage, we cannot accept liability for their failings. We outline in the Privacy Policy how we share data with them and what safeguards are in place.
• Any loss or damage caused by malware, distributed denial-of-service attacks, or other technologically harmful material that may infect your devices or data due to your use of our site or downloading of any material from it. We secure our site, but the internet has inherent risks.
• Any user-generated content on our site (e.g., if in the future we have reviews, comments, or community features) – currently, we do not have public user content on our site outside of personal data you submit privately. But if we did (for example, showing a testimonial you wrote), we would not be responsible for the opinions or statements of users.

Non-Excludable Liability: Nothing in these Terms limits or excludes our liability for any matter that cannot be limited or excluded by law. This includes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which by law may not be limited. Additionally, the foregoing limitations do not affect any consumer rights you have under law. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the disclaimers above may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Journee (Letter Journey Limited) and its affiliates, and each of their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and legal costs) arising out of or in any way connected with: (a) your breach of these Terms and Conditions; (b) your use (or misuse) of the site or services; (c) your violation of any law or the rights of a third party in the course of using our service; or (d) any content you submit or provide (e.g., if you provide data about a third party without proper consent and that third party makes a claim, or if you input content that results in harm). This indemnity obligation will survive termination of your relationship with Journee and use of our services. We will notify you promptly of any such claim and provide you (at your expense) reasonable assistance in defending the claim. We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not settle any such matter without our prior written consent.

15. Privacy and Data Protection

Your privacy is extremely important to us. Our collection and use of personal data in connection with our site and services are described in detail in our Privacy Policy (below). By using our service, you acknowledge that we will process your personal information (and, where applicable, the personal information of your child or other story subjects you provide) in accordance with that Privacy Policy. In summary, we will only use personal information for the purposes of providing and improving our services, communicating with you, and as otherwise permitted by law (for example, with your consent for marketing). We implement strict measures to protect your data and keep it secure. Please review the Privacy Policy section for full details on what data we collect, how we use it, your rights, and how to contact us with any privacy questions or requests.

If you are in the EU, UK, or other regions with data protection laws, note that we comply with the General Data Protection Regulation (GDPR) and related laws in our handling of your data. If you are in the US and have children under 13 involved, we comply with the Children’s Online Privacy Protection Act (COPPA) by obtaining parental consent via the purchasing process and not collecting data directly from children. We do not sell personal data to third parties. Again, more detail is in the Privacy Policy below.

16. Governing Law and Jurisdiction

These Terms and Conditions (and any dispute or claim arising out of or in connection with them or their subject matter, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. By using our services, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws of your country of residence require that you be allowed to bring claims in that jurisdiction.

If you are a consumer residing in the European Union, you may also have the right to pursue claims in your home country’s courts under certain circumstances, and nothing in these Terms (including the choice of law) affects your rights under mandatory consumer laws of your country. However, to the extent permissible, we still propose that English law will apply and English courts will have jurisdiction.

For customers in the United States or other non-EU countries, you explicitly agree to the above choice of law and forum. (We do not currently have an alternative dispute resolution or arbitration program, but we may consider one in the future for US customers if needed. For now, disputes would be handled via the courts as stated.)

17. Changes to Terms

We may update or modify these Terms and Conditions from time to time, for example to reflect changes in our services, legal requirements, or company policies. When we make changes, we will post the updated Terms on our website with a new “Last Updated” date at the top. If the changes are significant, we will also notify users via email or a prominent notice on our site. Continued use of the site or services after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should stop using the service, and you may cancel any ongoing subscriptions before the new terms take effect (no cancellation fee).

We encourage you to review the Terms periodically for any updates. If you have any questions or concerns about the Terms, please contact us at hello@journee.club.

18. Miscellaneous

Entire Agreement: These Terms and Conditions (along with any documents expressly referred to within them, such as the Privacy Policy and Cookie Policy) constitute the entire agreement between you and Journee regarding the use of our service and supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.

Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent such that the remainder of the Terms will continue in full force and effect.

No Waiver: Our failure or delay to exercise any right, power, or remedy under these Terms shall not operate as a waiver of that right or acceptance of any modification of the Terms, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise of any other right, power, or remedy.

Assignment: You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We may assign or transfer our rights and obligations to another entity in the event of a business transfer, merger, or acquisition (we will inform you if such a transfer occurs and ensure your rights under the Privacy Policy are maintained).

Headings: Section headings in these Terms are for convenience only and have no legal effect.

Thank you for reading our Terms and Conditions. We value your trust in Journee and are dedicated to providing a delightful and safe storytelling experience for you and your family. Please continue to the Privacy Policy for details on how we protect your data.

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19. Membership in the Society of the Last Paragraph (Non-Binding)

By reading this far, you have demonstrated unusual dedication. As such, you are automatically inducted into the unofficial Society of the Last Paragraph.

Membership benefits include:
– The knowledge that you read what most people skip.
– A quiet sense of superiority when someone says, “Nobody reads the terms.”

There are no fees, no obligations, and no enforceable privileges associated with this society.

This clause exists solely for light relief and carries no legal effect.

But for a brief moment, you have proven that curiosity still wins over convenience — and that feels appropriately aligned with what Journee is about.